OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
116 ratings and 67 comments received in the last 90 days.
12 August 2024
Excellent. I was dealing with Amanda Morris at Stephen James, she kept me up to date on status of order and let me know when car would be ready and it was ready in the time frames she told me.
08 August 2024
Attention to detail gave me special care. Ellie was helpful & professional took time and was patient.
29 July 2024
When I was purchasing the car I've been mislead by the broker and sold wrong car. However , the issue was resolved by the manager in the best manner and the new broker appointed afterwards.
26 July 2024
Very, the best customer service i have ever received, Paul and the team go above and beyond
14 July 2024
From the moment we entered the showroom, we were approached by a personable individual (Sean) who helped us along with our decision and provided updates every step of the way. We hadn't even intended to buy a car ??
14 July 2024
Very satisfied
05 July 2024
100% satisfied. Amanda (Morris)knows what I like & goes over & above to make sure she ticks all the boxes.
03 July 2024
I would have given full marks but a mistake was made with our order which was rectified
02 July 2024
Was very happy with the service
10 September 2024
All staff friendly and helpful. The car park was full but was advised where to park. Was told 90min wait but it was only an hour. Brake replaced and car cleaned. Very happy.
09 September 2024
While you wait service a great option. And competitive pricing
07 September 2024
Great professional service - always. Friendly staff who go above and beyond. I feel fully looked after and trust that my car is in the best hands.
03 September 2024
As our car had to be taken in for 2 weeks we were given a great courtesy car that myself and partner really enjoyed driving. The customer service was friendly.
02 September 2024
All jobs requested were completed except the faulty comfort access which was missed
31 August 2024
Done everything I needed.
29 August 2024
Professional service
26 August 2024
kept informed of what was happening
25 August 2024
Booking was simple and straightforward. Costs were clearly detailed at the start of the day. Everything felt 'quality', as you'd expect. Car is now driving excellently.
22 August 2024
Would not deal with any other dealer
10 September 2024
I had no problem